Where are the Gi’s manufactured?
We have established a great working relationship with our apparel and fabric manufacturers. Most are made in China at factories that adhere to high working standards.
Is the hemp ethically sourced?
It has been legal to grow hemp in China for thousands of years. They make the highest quality fabrics and have the methods and factories to do so. We are extremely comfortable sourcing our products from China and continue to innovate new items with this amazing fabric. We are excited to share some of our new items with you soon and are beyond grateful to the fabric and clothing manufacturers we work with for producing these beautiful natural fabrics and crafting our ideas for us!
Do you offer any discounts?
For all new customers there is the opportunity to receive 10% off your first order by signing up to our mailing list.
There are times when we will offer a small sale if our stock levels allow or we need to make some room for new inventory, these sales will be announced via our social media outlets Facebook and Instagram.
Why are your hemp products more expensive than other standard popular brands?
We are passionate about making sustainable fight wear from natural materials, and want to ensure these products are accessible to all. As such, our mark-up is far lower than normal retail businesses.
The industry standard is to inflate prices to allow for discounting and sales, to trick the consumer into believing they have a good deal. We do not believe in this strategy and price our products so they are always a good deal and comparable in price to the standard popular brands of cotton Gi on the market.
Hemp is rare and more expensive to produce but it creates a durable Gi that just gets better. We truly believe that hemp will last years longer than cotton.
How do you recommend looking after my new Gi?
Hemp softens with wear and washing, a distinct difference compared to cotton.
To extend the life and the comfort of your 100% hemp gi:
- Wash inside out on cold cycle, lowest spin speed
- Gentle, natural detergent, fabric softener optional
- Wash with similar colours
- Tumble dry on low heat to maintain fabric softness with no risk of additional shrinkage (expect 1-2% shrinkage overall)
- Tie the drawstring to reduce tangling during wash/dry
- Reshape whilst damp
- Hang dry in the shade
We actually recommend finishing your Gi in the dryer every wash to maintain softness.
What happens if I purchase the wrong size?
We accept any product in its original, odour-free, unused or unworn condition*, for up to 30 days from the date of shipment. You may either receive store credit or a refund, less all shipping costs. We are a small company, paying for return shipping expenses is out of our league at this stage.
*apparel returns must be absolutely unworn for sanitary reasons. If you wish to try something on for size please wear another garment underneath to keep things perfectly clean.
How do I return an item?
If you would like to return your item, please follow these easy steps:
- Email us with your original order number as well as a picture of the item you are returning (this helps us verify that it is new, and lets us refund your purchase before receiving it back at headquarters, cutting down on your wait time).
- Indicate whether you would like store credit (receiving a store credit allows you to exchange the item for a different size/etc.) or refund.
- Mail your item back to the address provided, forward the tracking number and receive your credit/refund.
How do you package your items?
We are passionate about reducing our environmental footprint. All products will be packaged in sustainable, biodegradable packaging. Your postage bag can be home composted and you can re-use the box! From time to time, if the order is large enough, we will re-use boxes and seal up with paper tape. Again, to reduce our waste.
Our shipping labels are also fully compostable and we strive to make little improvements wherever we can.
Do you ship internationally?
YES! We ship worldwide. Charges apply.
Do you offer free shipping?
Free shipping available on apparel for orders over $200 within Australia.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at jadine@alchemical.com.au